800-426-4840
Current wait: 8 mins (4m avg)
Hours: 4am-11pm PST
Best time to call: 3pm
Want to contact REI customer service faster? Don't wait on hold! Chat with the REI team directly via live chat.
(253) 891-2500
International
Check out if you can find the solution you need.
What happened: I have an REI *.** half dome tent that needs a replacement fly. I have looked online for replacements and could not locate one. The tent is a **** and orange in color. Any assistance would be greatly appreciated. I would really like to be able to purchase a replacement fly versus throwing out the whole unit.
What happened: The problem: I need to pay for my purchase that's already delivered
What happened: The problem: I’ll never use the product.
What happened: The problem: Accidentally ordered
What happened: The problem: Kanji tech pant not true to size of previous pair from REI
What happened: Hi there - I ordered some Topo shoes which I now realize have insufficient heel to toe drop due to Plantar Fasciitis issues. They have not been shipped yet. I would like to cancel please!
What happened: The problem: Lost receipt trying to track order
To contact the REI customer service by phone, you can follow these steps:
Look up the phone number of the REI customer service. The phone number is listed on rei.com. Or check out the REI phone number page on WorthEPenny.
Dial the REI phone number 800-426-4840.
Hours: 4am-11pm PST
Best time to call: 3pm
Wait for an answer: Once the call is connected, wait for a REI representative to answer on the other end.
Average wait time: 4m
Identify yourself and state your reason for calling the REI representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from REI to help them assist you.
Ask for assistance: Ask the REI representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If REI needs additional information from you or provides any instructions, follow them carefully.
Thank the REI representative: After you have received the assistance you need, thank the REI representative for their time and help.
To get to a real person as quickly as possible when calling REI, you can follow these steps:
Dial the REI customer service phone number 800-426-4840, which can be found on the REI website or in your order confirmation email form REI. Or check out the REI phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about REI. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live REI representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a REI representative.
If the system still doesn’t connect you to a REI representative, stay on the line without pressing any keys. REI will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from REI.
Once you reach a live person, explain your issue and provide any relevant information about your REI order. The REI representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the REI website. This may allow you to connect with a REI representative more quickly and efficiently than calling.
When calling REI customer service, here are some best practices to ensure a smooth and efficient experience:
Have your REI account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the REI representative without any disruptions or background noise.
Be polite and respectful to the REI representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on REI.
Clearly explain the issue you are facing and provide any relevant information or details that can help the REI representative address your concern.
If the initial REI representative is unable to resolve your issue, politely ask to speak with a supervisor from REI or escalate the issue to a higher level of authority.
Take notes during the call, including the REI representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with REI after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling REI customer service.
If you are unhappy with your call to REI customer service, there are several options you can try:
Call again: Try calling REI customer service again and speak to a different REI representative. Sometimes a different REI representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the REI representative, you can ask to speak with a supervisor from REI or escalate the issue to a higher level of authority.
Provide feedback: After the call, REI may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to REI customer service through other channels, such as email or chat. You can also explore the REI Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with REI service, you may want to consider other options such as returning the product you bought on REI or filing a complaint with a consumer protection agency.
To the REI customer support via live chat, you can follow these steps:
Go to the REI website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the REI customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a REI representative.
Provide any necessary information about your issue or question, and wait for the REI representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the REI live chat option, you may need to contact the REI customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact REI via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact REI via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for REI official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of REI, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about REI. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the REI social media team.
Please note that the social media accounts of REI are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact REI for certain issues. For urgent or complex issues, it's recommended to contact REI customer service via phone or chat for more personalized assistance.
Yes, to contact the REI customer support by email, follow these steps:
Go to rei.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by REI and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your REI order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your REI order number or username.
Once you have completed the email, click send. You should receive a response from the REI customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to REI. WorthEPenny provides free tools and resources to assist customers in reaching REI customer service more efficiently, such as the REI phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about REI, as well as forums where REI customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including REI, it is not associated with or endorsed by REI.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the REI official app or the REI company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of REI trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: REI. All references by WorthEPenny to third-party trademarks like REI are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.