REI Customer Service
REI Online Live Chat:
http://www.rei.com/helpContacts#liveHelp_tabREI's Customer Service Help Page:
http://www.rei.com/help/contact-us.html?storeId=8000They are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: I walked into a store, spent ** minutes shopping, brought an item to the register and was told I could not buy it because I am not a member. What???? *Cashier told me two is not a public ally traded company so they can have different rules.
What happened: called the store to inquire about an item that I was informed that they had in stock while I was at another location upon getting connected to that department. The rep who helped me was seem to be bothered by the fact that he had to actually go and check to see if you had the item in stock when he came back and I said hello, he said hello and I guess he didn’t hear me and he hung up, but it seemed like he was annoyed even to go check with the huffing and puffing it was just a bad experience and with the amount of money that I’ve spent at REI, I was shocked at that treatment
What happened: I recently purchased an Osprey wheeled carry on luggage, but then I received a **% off one full price item. I still have my receipt. Can I get a **% refund on this item?
What happened: The problem: Wondering if I Joined REI back in my **’s (****’ish)! My name then was Mary Beth Woizeschke.
What happened: An rei chair that I received as a gift has a hole where the pole goes through to support it. I would like it to be fixed or exchanged.
What happened: Re: Order *A*********, Outdoor Research Foray II Jacket, Redrock*Naval Blue, XXL, Men's. **This online order shipped on ******* to *** Carnation St., Saint Johns, FL *****, with an anticipated delivery date of *******. It still has not been received. Tracking shows that it arrived in the regional USPS distribution center in Coppell TX on **** and left there the same day at **:** AM. Since that time, there is a notation on each following day at **:** AM showing "In Transit, Arriving Late." It looks to me as if it's lost. **Could you please either find the item and get it to us or send us a replacement jacket? Louis DeJoy was appointed as head of USPS for the express purpose of destroying it, all as part of a scheme to "privatize" the mail service. The result is that the USPS can no longer be counted on to get a package delivered, and shippers need to recognize that fact and make other arrangements.
What happened: i have not yet received my item, but i want to return it already because I was able to reach the item faster in another way via different store.
What are customer support channels for REI?
REI provides helpful channels like email, phone, live chat, help center, etc., for customers to receive support. The REI customer service team also offers social media support for quick advice and solutions.
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Email: ip@rei.com
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Phone: 800-426-4840
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Live Chat: http://www.rei.com/helpContacts#liveHelp_tab
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Help Center: http://www.rei.com/help/contact-us.html?storeId=8000
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Facebook: https://www.facebook.com/REI/
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Twitter: https://twitter.com/rei/
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Instagram: https://www.instagram.com/rei/
What kind of support does REI offer?
REI offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, live chat, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the REI customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
What is WorthEPenny's Relationship to REI?
To put it simply, WorthEPenny is an independent third-party website that is not related to REI. WorthEPenny provides free tools and resources to assist customers in reaching REI customer service more efficiently, such as the REI phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about REI, as well as forums where REI customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like REI, it is not associated with or endorsed by REI.
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Please note that WorthEPenny is not related in any way to the REI official app or the REI company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of REI trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: REI. All references by WorthEPenny to third-party trademarks like REI are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.
